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Sun
Microsystems Inc. today announced that leading Swiss
telecommunications carrier Swisscom Mobile has selected Sun Fire T2000 servers running the Solaris 10 Operating System (OS) and the Sun Java Identity Management Suite
to enable its 1145 retail stores to connect securely with the company's
Siebel CRM system from Oracle(R) and point-of-sale (POS) applications.
This will let the stores provision services at the point of sale,
making it easier for customers to take advantage of more and better
services faster.
Sun Fire T2000 Servers Running Solaris 10 and Sun Java
Identity Management Suite Keep 1,145 Retail Outlets Connected Securely
to Corporate CRM System, Streamlining Service Provisioning and
Improving Customer Service
Sun
Microsystems Inc. today announced that leading Swiss
telecommunications carrier Swisscom Mobile has selected Sun Fire T2000 servers running the Solaris 10 Operating System (OS) and the Sun Java Identity Management Suite
to enable its 1145 retail stores to connect securely with the company's
Siebel CRM system from Oracle(R) and point-of-sale (POS) applications.
This will let the stores provision services at the point of sale,
making it easier for customers to take advantage of more and better
services faster.
Swisscom Mobile initiated its Siebel CRM project, which Mr. Kattenbusch
says is now one of the largest Siebel implementations in the world, in
2002. At that time Sun played a minor role in the project, supplying
large SMP servers to run the Siebel 7 deployment. Since then Sun's role
has grown steadily, to the point Christian Kattenbusch, project leader
for CRM and identity management at Swisscom Mobile, now considers Sun a
key strategic ally. "Sun is intensely interested in helping us
accomplish our financial and technical goals," he said.
The new Sun infrastructure components will further expand the
capabilities of the Siebel CRM system, according to Mr. Kattenbusch.
"For half the price of the old environment, we will get a substantial
improvement in scalability and availability," he said. "We are
extremely impressed with the performance of the T2000 server and are
interested in consolidating other machines to the new Sun systems."
With UltraSPARC T1 processors, CoolThreads technology, and eight
1.2-GHz cores per processor handling four threads each, the Sun Fire
T2000 servers deliver record-breaking performance, unequaled energy
savings, and space-saving compute density: 5 times the throughput at 3x
less power and cooling costs of many competitive servers installed in
data centers around the world today. The UltraSPARC T1 processor in the
Sun Fire 2000 server is also the world's first eco-responsible
processor, consuming just 70 watts—about as much as an average light
bulb—and less than half the energy of comparable Intel Xeon or IBM
Power processors.
Most important to Mr. Kattenbusch is the small size of the Sun Fire
T2000 server. "One of my biggest challenges is getting everything under
one roof," he said. "Each and every floor tile in the data center is
important. With the Sun Fire T2000 servers, 12 machines can do the work
of 60 previous-generation servers. That saves space, it saves money,
and I get the latest technology on a very powerful and flexible
machine.
The Sun Java Identity Management Suite is helping Swisscom Mobile
realize its goal of providing optimal, standardized customer care by
simplifying secure access to the corporate CRM system and POS
applications. The Sun Java Identity Management Suite's comprehensive
user authentication and single sign-on capabilities allow the retail
stores to immediately connect to the company's CRM and POS
applications. Since implementing the Sun Java Identity Management
Suite, the retail outlets have decreased the cost of a sale and reduced
the training requirements of shop staff for each new service launch.
Customer service levels have also increased and can be easily measured
with a satisfaction indicator within the Swisscom Mobile shop. In
addition, the Sun Java Identity Management Suite is helping ensure
retail outlets will benefit from future improvements as new services
and changes in the POS system will be updated and available to the
retail outlets in real time.
"Sun Java Identity Management Suite has added significant value to
our retail channel while maintaining our investment in our existing POS
systems. And because it is based on an open framework, we know our
investment will be protected well into the future," said Mr.
Kattenbusch. "Additionally, we are meeting our goals of reducing our
recurring operation costs and increasing our ongoing customer service
levels."
Read the original article: http://www.sun.com/smi/Press/sunflash/2006-10/sunflash.20061024.1.xml
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